Payment Policy

At ANISAN, we aim to provide a safe, secure and convenient payment experience. All online payments on our website are processed securely through Razorpay, a trusted payment gateway.

1. Accepted Payment Methods

We accept payments through the methods available on Razorpay Checkout, which may include:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets and other supported payment options

The payment options available to you will be displayed at checkout.

2. Cash on Delivery (COD)

Cash on Delivery (COD) is available on all orders. Pay in cash when your order arrives.

3. Secure Payments

All payments are processed through Razorpay's secure payment infrastructure.

ANISAN does not store your complete card number, CVV or UPI PIN on its own servers during the payment process.

Customers should always complete payments only through the official ANISAN website and should never share OTPs, UPI PINs, CVVs or banking passwords with anyone.

4. Payment Confirmation

Once your payment is successfully completed and received, your order will be confirmed.

You may receive an order confirmation through your registered email address or phone number.

An order confirmation is subject to successful payment verification.

5. Payment Failure

A payment may fail due to reasons such as insufficient funds, incorrect card or bank details, UPI issues, bank restrictions or technical errors.

If your account has been debited but your order is not confirmed, please do not make another payment immediately. The amount may be reversed automatically by the payment provider or bank.

If the amount is not reversed within the applicable banking/payment-provider timeframe, please contact us with your transaction details so we can assist you.

6. Refunds

If your order is eligible for a refund under our Return & Exchange Policy, the refund will be processed to the original payment method used for the transaction, wherever applicable.

The time taken for the refund to appear in your account depends on your bank or payment provider.

ANISAN cannot control the processing time taken by banks, card issuers or payment providers after a refund has been initiated.

7. Order Cancellation & Refunds

If an order is cancelled and is eligible for a refund, the refund will be initiated as per our Return & Exchange Policy.

Depending on the payment method and banking network, the refund status may show as processed before the amount is reflected in your account.

8. Payment Security

For your security, never share your OTP, UPI PIN, CVV, card PIN or banking password with anyone.

ANISAN will never ask you to share these confidential payment credentials.

If you receive a suspicious payment request claiming to be from ANISAN, do not make the payment and contact us through our official Contact Us channels.

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