Terms & Conditions

Welcome to ANISAN. By accessing or using our website and purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About ANISAN

ANISAN is an online jewellery brand offering jewellery products through its website. Throughout these Terms & Conditions, “ANISAN”, “we”, “us” or “our” refers to ANISAN, and “you” or “customer” refers to the person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use our website only for lawful purposes. You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorised access to our website or systems.
• Copy, reproduce or misuse our website content without permission.
• Interfere with the proper functioning of the website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate. However, minor variations may occur due to:

• Lighting and photography
• Screen/display settings
• Manufacturing or finishing variations

Product-specific information such as material, dimensions and features should be checked on the relevant product page before placing an order.

4. Product Availability

All products are subject to availability. ANISAN reserves the right to discontinue or modify products without prior notice.

If an ordered product becomes unavailable after purchase, we will contact you and provide an appropriate resolution, including a refund where applicable.

5. Pricing

All product prices displayed on the website are in Indian Rupees (INR) unless stated otherwise. ANISAN reserves the right to change product prices at any time.

A price change will not affect an order that has already been successfully confirmed at the previous price, except where there has been an obvious pricing or technical error.

6. Orders

Placing an order on our website constitutes a request to purchase the selected products. An order is considered confirmed once you receive an order confirmation from ANISAN.

We reserve the right to refuse or cancel an order in certain circumstances, including suspected fraud, incorrect information, product availability issues or technical/pricing errors.

7. Payments

Payments are processed through our payment gateway, Razorpay. We accept the payment methods made available through Razorpay at checkout.

ANISAN does not directly store your complete card or banking credentials on our website. Payment transactions are subject to the terms and policies of the relevant payment service provider.

8. Shipping & Delivery

We currently deliver across India.

Orders are generally processed and dispatched within 1–2 working days after successful order confirmation. Delivery generally takes approximately 4–6 working days after dispatch, depending on the delivery location and courier service.

Delivery timelines are estimates and may occasionally be affected by circumstances beyond our control.

For complete information, please refer to our Shipping Policy.

9. Order Cancellation

Customers may request cancellation before an order is dispatched, subject to our Order Cancellation Policy.

Once an order has been dispatched, cancellation may no longer be possible. For complete details, please refer to our Order Cancellation Policy.

10. Returns & Exchanges

Eligible products may be returned or exchanged according to our Return & Exchange Policy.

Customers are responsible for following the applicable return procedure and eligibility requirements. Please refer to our Return & Exchange Policy for complete details.

11. Refunds

Where a refund is applicable, it will be processed according to the relevant policy.

The time required for a refund to reflect in the customer's account may depend on the customer's bank, card issuer, UPI provider or payment service provider.

12. Intellectual Property

All content available on the ANISAN website, including but not limited to the brand name and logo, product photographs, product descriptions, website design, graphics, text, videos and other original content is owned by or licensed to ANISAN and may not be copied, reproduced, modified or commercially used without prior written permission.

13. User-Submitted Content

If you submit content such as reviews, photographs or other material to ANISAN, you agree that the content should be lawful and should not infringe the rights of another person.

ANISAN may use genuine customer reviews or submitted content for website, marketing or promotional purposes where permitted.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

15. Third-Party Services

Our website may use third-party services such as payment gateways, courier partners, analytics services or other service providers. Your use of such services may also be subject to their respective terms and policies.

16. Limitation of Liability

ANISAN will make reasonable efforts to maintain the website and provide accurate product and order information.

However, we are not responsible for temporary website unavailability, technical interruptions, courier delays, payment-provider issues or other circumstances beyond our reasonable control.

17. Changes to These Terms

ANISAN may update these Terms & Conditions from time to time. Any updated version will be published on this page with the revised Last Updated date.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over ANISAN.

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