Shipping Policy

At ANISAN, we want your jewellery to reach you safely and on time. This Shipping Policy explains our delivery timelines, shipping charges, order processing and other important delivery information.

1. Shipping Availability

We currently deliver orders across India.

Once your order is successfully placed and confirmed, it will be processed for dispatch to the shipping address provided at checkout.

2. Shipping Charges

Complimentary shipping is available on all orders across India.

There are no additional shipping charges for standard delivery unless specifically mentioned at checkout.

3. Order Processing

Orders are generally processed and dispatched within 1–2 working days after successful order confirmation.

Orders placed on Sundays or public holidays may be processed on the next working day.

Once your order has been dispatched, you will receive the relevant shipping/tracking information through your registered contact details.

4. Delivery Time

Orders are generally delivered within 4–6 working days after dispatch.

Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays or other circumstances beyond our control.

The estimated delivery date shown at checkout or through our delivery information is an estimate and not a guaranteed delivery date.

5. Tracking Your Order

Once your order has been shipped, tracking details will be shared with you through your registered email address or phone number, wherever applicable.

You can use the tracking information to follow the progress of your shipment.

If you have not received your tracking information or need help with your delivery, please contact our customer support team.

6. Delivery Address

Please make sure that your shipping address, phone number and other delivery details are entered correctly while placing your order.

ANISAN is not responsible for delays or failed deliveries caused by an incorrect or incomplete address or incorrect contact information provided by the customer.

If you need to change your delivery address after placing an order, please contact us as soon as possible. Address changes may not be possible once the order has been dispatched.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts if you are unavailable at the time of delivery.

Please ensure that someone is available to receive the package at the provided delivery address.

If an order is returned to us because of repeated unsuccessful delivery attempts, an incorrect address or the recipient being unavailable, additional shipping arrangements may be required before the order can be resent.

8. Delayed Deliveries

While we aim to deliver all orders within the estimated timeframe, delays can occasionally occur due to:

• Weather conditions
• Courier or logistics issues
• Public holidays
• Natural events
• Incorrect or incomplete address information
• High order volumes
• Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact us and we will assist you in checking its status.

9. Damaged or Tampered Package

If your package appears damaged, opened or tampered with at the time of delivery, please contact us as soon as possible.

We may request photographs, an unboxing video or other information to help us investigate the issue with the courier partner.

10. Undelivered or Lost Orders

If your order is marked as delivered but you have not received it, please contact us promptly so that we can investigate the shipment with the courier partner.

In case of a shipment being confirmed as lost in transit, we will work with the courier partner to resolve the issue and provide an appropriate resolution.

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