Privacy Policy

At ANISAN, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it when you visit or purchase from our website.

1. Information We Collect

When you use our website or place an order, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase details
• Payment and transaction information
• Information you provide when contacting us
• Information you provide when submitting a review

We only collect information that is reasonably necessary to provide our products and services.

Important: Payment details such as your complete card number, CVV or UPI PIN are not stored by ANISAN. Payments are processed securely through our payment gateway, Razorpay.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm your payments and orders
• Provide customer support
• Process returns, exchanges and refunds
• Send order and delivery updates
• Respond to your questions or requests
• Improve our website and shopping experience
• Prevent fraud and unauthorised transactions
• Send promotional communication where you have opted in
• Comply with applicable legal requirements

3. Payment Information

All online payments on ANISAN are processed through Razorpay.

Your payment information is handled through Razorpay's secure payment infrastructure. ANISAN does not store your complete card details, CVV or UPI PIN on its own servers.

For more information about how Razorpay handles payment-related information, customers can refer to Razorpay's privacy notice.

4. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers when required to operate our business, such as:

• Payment gateway providers
• Shipping and delivery partners
• Website and technology service providers
• Customer support or communication services

Information is shared only to the extent reasonably necessary to provide the requested service, process an order, or comply with applicable law.

5. Cookies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember certain preferences
• Understand how visitors use our website
• Improve website performance and user experience

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable measures to protect your personal information against unauthorised access, misuse, alteration or disclosure.

However, no method of transmitting information over the internet can be guaranteed to be completely secure.

7. Your Information & Choices

You may contact us to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where applicable
• Opt out of promotional emails or communications

Some information may need to be retained where required for legal, accounting, fraud-prevention or transaction-related purposes.

8. Children's Privacy

Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children.

9. Third-Party Links

Our website may contain links to third-party websites or services. ANISAN is not responsible for the privacy practices or content of those websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable laws.

Any updated version will be published on this page with a revised Last Updated date.

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